Collection Supervisor/Manager
  Reports to: Reimbursement Manager/Director

Summary:
The Collection Supervisor/Manager will be capable of performing and supervising all activities related to the collection of all Accounts Receivable including but not limited to Medicare, Medicaid, commercial insurances, and patient balances. The Collection Supervisor/Manager will perform all human resource related tasks associated with the managing employees. The Collection Supervisor/Manager will work closely with collectors’ onsite and in other locations, and with other management to identify and share information about trends or patterns in payment activity. The Collection Supervisor/Manager will assure that the reimbursement department maintains compliance with company policies and all applicable laws and regulations regarding billing, collections, banking and the security of patient financial information. Above all else qualified candidates should possess exceptional internal and external customer service and communication skills and promote company culture.

Essential Duties and Responsibilities:

• Insures that all day to day operations work towards company goals for cash collections and A/R over 90 days
• Supervise the process of collections as well as assist with the receiving, batching, posting, balancing and archiving payments and adjustments to accounts receivable
• Assures reimbursement department complies with established company criteria for timeliness and accuracy of billing and collections
• Review and post adjustments within eligible range of $500.00 and under
• Performs research of account balances that exceed $10,000 which are 75 days of greater to insure collector managing account is taking appropriate actions to resolve balance by 90 days
• Conducts monthly audits of a sample of accounts to assess collector performance
• Identifies inefficient processes; makes recommendations to automate or eliminate
• Monitors workload of staff; makes recommendations to management of staffing needs workload becoming unmanageable and performance suffers
• Identifies patterns of short-payment, overpayment or non-payment and brings them to the attention of appropriate specialist
• Works with the billing and cash posting team to ensure proper application of cash receipts
• Contacts payers by telephone, mail, email or other appropriate means to secure copies of missing remittance documents as needed
• Monitors the adherence to state and federal regulations, and to company policies regarding to compliance, integrity, patient privacy and ethical billing and collection practices
• Assist in implementation of training program for Collection Specialists and Patient Collection Specialists
• Participates in and coordinates training for all new staff
• Assist with competency testing for all training materials
• Interacts with third party collection agencies as needed
• Understands and adheres to HIPAA and PHI guidelines
• Communicates clearly and professionally, both in written form and orally, with internal and external customers
• Available to work extended hours when necessary to meet department deadlines
• Performs other tasks or special projects as requested by management

Knowledge and Skill Requirements:

• A minimum of 3 years of experience in medical billing, collections, and accounts receivable (to include 2 years of supervisory experience) and working knowledge of Managed Care, Commercial Insurance, Medicare and Medicaid reimbursement, and Cash Applications; home infusion experience a plus
• Solid Microsoft Office skills required; Word, Excel and Outlook
• Strong verbal and written communication skills
• Ability to independently obtain and interpret information
• Knowledge of CPR+ software a plus
• Working knowledge of managed care, commercial insurance, Medicare and Medicaid preferred but not required

Education/Licenses/Certificates Required:

• High School diploma or GED equivalent required
• Associate’s degree in Business, Accounting or Finance a plus or equivalent experience

If you are interested in this position please forward your resume along with your salary history to careers@ameritaiv.com